Further Information

Comments, Suggestions, Complaints and Compliments

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please speak to a member of staff.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. Your PALS Team can be contacted on 01902-445378.

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. They can be contacted on 01384-816088.

Policy on violence and aggression

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

Chaperone Policy

We are committed to providing a safe, comfortable environment for patients and staff. In the interests of everyone's safety, when using our consultation area it may be necessary to have a chaperone present.

A chaperone provides a safeguard against allegations of verbal, physical or sexual abuse, for both patients and pharmacy staff.

You are entitled to have a chaperone present for any consultation, where you feel this is necessary. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

If you are booking an appointment with the pharmacist, please make your request for a chaperone at the time of booking so your appointment is not delayed .If a chaperone can not be provided we may need to reschedule your appointment.

Your Pharmacist may also choose to have a chaperone present for certain consultations in accordance with our chaperone policy.

If a chaperone is present, the pharmacist will also provide the opportunity for a private conversation if required.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please ask a member of staff.